This Privacy Policy explains how MAHJ-ONN ("Mahj-Onn," "we," "us," or "our") collects, uses, discloses, and protects information when you visit mahjonnsets.com, join our guest list, contact us, purchase our products, or otherwise interact with our services.
Some features and integrations described below may be introduced or activated over time. We apply this Policy to them when they are used.
Information We Collect
Information you provide
- Contact information: name, email address, telephone number, mailing address, and messages you send us.
- Customer account information: login details, account preferences, saved addresses, and account activity if customer accounts are offered.
- Order information: products purchased, order number, transaction amount, shipping and billing details, fulfillment status, returns, and customer-service history.
- Marketing information: email subscription status, campaign engagement, event interest, and communication preferences.
- Reviews and submissions: ratings, review text, profile image or social profile information you choose to make public, and purchase-verification references.
Information collected automatically
We may collect IP address, browser and device type, operating system, referring pages, pages viewed, links clicked, approximate location derived from IP address, session dates and times, cookie identifiers, and similar usage information.
Information from other sources
We may receive information from commerce platforms, payment providers, shipping providers, analytics services, social networks, advertising partners, and other services you use to interact with Mahj-Onn.
How We Use Information
We use information to operate and improve the website; process, fulfill, and support orders; maintain customer accounts; respond to inquiries; provide requested communications; manage reviews; prevent fraud and security incidents; measure website and campaign performance; comply with legal obligations; and protect our rights and the rights of others.
Where required, we rely on consent for optional analytics, marketing cookies, and promotional communications. You may withdraw consent at any time, although prior lawful processing remains unaffected.
Cookies and Tracking Technologies
Cookies, pixels, tags, local storage, and similar technologies may remember preferences, maintain secure sessions, measure site activity, support chat and forms, and evaluate marketing. Necessary technologies support core functionality. Optional analytics and marketing technologies load only after you select Allow all in our privacy notice.
You may decline optional technologies or reopen Privacy choices in the footer. Browser controls can also block or delete cookies, but doing so may affect website functionality.
Analytics, Marketing, and Platform Services
Google Analytics 4
We use Google Analytics to understand visits, page views, engagement, device information, and traffic sources. Google may process cookie identifiers, IP-derived information, and usage events according to its own privacy terms.
Google Search Console
Search Console provides aggregated information about search queries, impressions, clicks, indexing, and website performance. It does not provide us with a customer payment profile.
QuickBooks Online
Our private business systems may connect to QuickBooks Online to synchronize company information, customers, products, invoices, expenses, bills, and financial summaries. OAuth credentials are stored server-side, and access and refresh tokens are encrypted. This integration is restricted to authorized business administrators.
Klaviyo
Klaviyo may process email addresses, phone numbers, subscription preferences, campaign engagement, website activity, cart activity, and order-related events to provide guest-list communications, email marketing, SMS marketing, and related measurement. You may unsubscribe from email using the link in an email and may opt out of SMS as described below.
Meta and Facebook Pixel
If enabled with consent, Meta technologies may receive page views, interactions, device information, and campaign events to measure advertising and build audiences. Meta may combine this information with information associated with your Meta account under its own terms.
If you interact with Mahj-Onn on Instagram, Meta may provide profile, engagement, message, and campaign information according to your settings and Meta's policies.
TikTok
If TikTok tools or campaigns are enabled, TikTok may process device, usage, conversion, and engagement information under its own privacy terms.
These providers may act as service providers, processors, or independent businesses depending on the service. Their handling of information is also governed by their privacy notices.
Email and SMS Marketing
If you join the Mahj-Onn guest list, sign up for launch updates, or otherwise opt in to marketing communications, we may send you messages about new collections, events, product launches, sales, abandoned carts, back-in-stock notices, and other updates related to Mahj-Onn.
Text message consent
When you provide a mobile telephone number and consent to receive text messages, you agree that Mahj-Onn may send recurring automated promotional and personalized marketing text messages to that number. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
Abandoned cart text messages
If SMS marketing is enabled and you have provided SMS consent, we may use website activity, cart activity, product interest, checkout activity, and order information to send abandoned cart reminders or similar shopping-related text messages.
Opting out
You may opt out of marketing text messages at any time by replying STOP to a message. You may also follow instructions provided in a message or contact us. After opting out, you may still receive non-promotional messages when necessary to complete or support a transaction.
Third-party data sharing
We may share information needed to send and measure SMS messages with Klaviyo, telecommunications carriers, messaging providers, compliance providers, and service providers that help deliver, secure, and analyze text message communications. We do not sell SMS opt-in consent for money.
Location-based services
We do not currently use precise location tracking for SMS marketing. We may use general location inferred from IP address or shipping information to understand audience interest, improve campaigns, or share relevant launch and event updates. If we later enable precise location-based SMS features, we will provide any additional notice or consent required by law.
Commerce, Orders, and Payments
Shopify
If purchases are offered through Shopify or a Shopify-powered checkout, Shopify may process customer-account, order, shipping, fraud-prevention, and payment-related information. We receive the information needed to administer the order.
Etsy
If you purchase through Etsy, Etsy processes the transaction under its own terms and privacy policy. We receive order and customer information needed to fulfill and support the purchase.
Payment processors
Payment providers may collect card or other payment credentials directly. Mahj-Onn does not intend to store complete payment-card numbers or security codes. We may receive payment status, transaction identifiers, fraud signals, and limited billing details.
We may share order information with fulfillment, shipping, customer-support, accounting, fraud-prevention, and professional service providers as reasonably necessary to complete the transaction and operate our business.
Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and complying with law. Retention periods vary by information type, legal requirement, and business need. When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. These include access controls, server-side secret management, encrypted storage for sensitive integration tokens, and restricted administrative systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, deletion of, or a copy of personal information; object to or restrict certain processing; withdraw consent; opt out of marketing; and appeal a denied request. You may also have a right to opt out of certain targeted advertising, sharing, or sale as those terms are defined by applicable law.
Mahj-Onn does not sell personal information for money. Some advertising or analytics disclosures may be treated as "sharing" or a "sale" under certain laws. Use Privacy choices or contact us to submit a request. We may need to verify your identity and authority before responding. We will not discriminate against you for exercising applicable rights.
Children's privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to us.
International processing
Information may be processed in the United States and other countries where our providers operate. Those locations may have different data-protection laws than your location.
Contact Us
For privacy questions or requests, contact:
MAHJ-ONN
admin@mahjonnsets.com
We may update this Policy as our services or legal obligations change. The date at the top identifies the latest revision.